Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nanda Smart Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
my deepest thanks to the seller for setting the best price for Slide Proof Cooling Stand for Computer. it means the world to me!
I got my order in five days and I couldn't be more pleased! It happened very well made. I had never witnessed something like it formerly. I'm so joyful I caught a glimpse of it though, because it is splendid! Now this is apparently my number one item and number 1 amazement that I have had from buying in the web. If I could rate this good higher than 5 stars, I would. I'm positive I'll continue to love it.
as photo! fast shipping and super quality
safely packaged , respect to the store
Fast shipping, decent quality
Beautiful product. High quality material! Package arrived fast. Everything works. Recommend!
I love it!! really good! My first time buying and of course will buy again~ i recommend!
good quality of my new . i was a bit worried but it's fine.
Highly recommend this ! + reliable store!!
i'm truly happy to find such a low priced available online
I really appreciate customer service, thanks for answering all my questions! Item arrived as I was promised! Thanks so much!
after a long search i am sure that the best price for is offered right here. the price is fair for the quality.
bought a new here. not disappointed!
cool
amazing , thank you!
Cheapest Slide Proof Cooling Stand for Computer online i guess. i must say the quality is more than decent, so the purchase was a great one
This is just the perfect store. Can't remember where else I was able to buy a for such price
Excellent quality of product! Advise this store :)
Very cool product. 10 out 10!!
Reasonably priced like this are quite rare to find. I appreciate the store hard work and effort
As I can judge from my experience, the quality of is more than satisfactory
so far this is the best i ordered online. recommend!
so far this was my best choice
This store has just the best offers for sale!
The quality is perfect. Nice work guys.